The Problem When trying to open Adobe Acrobat, after a successful sign in with your Company/School account, you are asked for a serial number. Solution You can confirm that you have an active license by attempting to open another program in the Adobe Creative Cloud suite such as Photoshop or by signing in at adobe.com and seeing if it shows you as having access to the suite of products. You can confirm that you have an active Adobe Creative Cloud license by checking to see if you are able to install applications from the Adobe Creative Cloud App. 1. Open the Adobe Creative Cloud application. If you are not already signed in, sign in. If prompted, select "Sign in with a Company/School Account". 2. In the list of available apps, you should see the option to "Install". If you see the option to install, you should have an Adobe license assigned to your account. If you do not see the option to install apps, you may not have a license installed, in that case, please request an Adobe CC license here. 3. Locate Acrobat DC in the list of installed apps, click the "..." to the right and select "Uninstall". 4. After Installation is completed, find Acrobat DC in the list of available applications to install and select Install. 5. After installation is complete, attempt to open Acrobat DC. You should hopefully no longer be prompted to enter a serial number and should have fully licensed access to the application. If you are still having issues after following these steps, please submit a ticket and we'll assist you as soon as we're able.

Problem Students are able to sign into NGL and see their content listed as shown below, but when clicking the "Launch Course" button they receive an HTTP ERROR 500. Solution The above behavior is expected if the teacher hasn't opened the course for that class in the new school year or new semester. The teacher must first sign in to NGL and activate the courses before students can launch their course. Activating the courses is simply done by launching each course as a teacher. Once that is done your students should stop receiving the above error and will be able to access their materials.

If you want to connect your Surface Pro to your Wireless Display Adapter you have to do a few things: 2. Ensure you are on the HDMI setting on your projector (Your remote should have the “HDMI”, “Video”, or “Source Search” options. Source Search should auto select HDMI, if not you will have manually switch to HDMI) 2. Then on your Surface Pro use the shortcut “Windows Key + K'' a menu will pop up, you should see this. 3. A menu will pop up and you should see UPV (Your Classroom #) 001 or 002. An example being “UPV138001” or “UPV138002”. Click on the appropriate Display Adapter. 4. Once you click on your display adapter there will be a one-time-use pin on your projector screen. Typing this pin into your Surface Pro, your Surface Pro will connect to it wirelessly.  You’re all set! This is to connect your Surface Pro or Laptop to your projector wirelessly. This will not to connect your Computer to your projector wirelessly. If you want to change back to your Computer just click on the Computer button on your projector remote. If that doesn't work click on Source Search or Video.  If you have trouble connecting your Surface Pro or have any questions feel free to make a ticket

How to Restore Rise Vision if the Screen Is Not Working Properly This will fix two issues with Rise Vision. First one is if the screen is black or off and the second one is if Rise Vision doesn’t update the slides. Login into Rise Vision and make sure that you are on the Displays tab, click on your email, and click on Select Sub-Company. Find the school you are looking for in my case it’s “University Preparatory School” Click on the name you are looking for              Then go to Media Player Actions and click on Reboot Media Player this will restart the chromebook or fire stick. This should fix the black screen or off screen.                                    If you want Rise Vision to update the slides on the TV all you have to do is click on Media Player Actions and then click on Restart Rise Player                    Rise Vision should be working properly now, if not just submit a ticket and someone in IT can help you out. 

Installing Torchmate 9 Fonts (TAUSD) Here you can find the steps needed to install any fonts that might be missing in Torchmate 9.  Information contained below only applies to staff within the Trinity Alps Unified School District.    Step 1: Open Torchmate 9 on the machine that is missing fonts. You can find the icon pictured below.  Step 2: From the top drop down menu, select File>Install>Fonts Step 3: Press the "Search Now" button Step 4: Press the "Install All" button Success! 

Sandbox courses can be created by admins and should only be used for the following situations: Making Sandbox Courses For testing For actual courses with students and grades, teachers should use the official courses synced from Aeries. If a course needs to be made for a teacher in Canvas, any Canvas admin can do this with the following steps: 1. After signing into Canvas, go to the Courses tab and click the "+ Course" button. 2. Select the Manually-Created Courses sub and enter a descriptive name that distinguishes it from other courses 3. After you click create, it will take you to the course. Go to the People tab and click the "+ People" button. 4. On the following window, add the email addresses of the staff to have access and add the proper role before clicking next. Congratulations! You have manually created a course!