I can't access X, Y, Z application - Start of the school year
We understand wanting to get access to your applications as soon as possible. There are a lot of wheels in motion this time of year and we're working diligently to get all of our district applications setup.
To help you understand the process, here is a brief overview - Many of the districts applications are rostered via Clever or other integrations that communicate directly with your SIS (Aeries, etc..). Clever syncs student/teacher/section data every 4 hours from the SIS. Within Clever we make rules as to what teacher/student/section data should be shared with which applications. This sync of data between Clever and 3rd party applications usually happens nightly. The data that is shared will help auto-create accounts for students and teachers that fall within the parameters of those rules. Additionally, it provides a Single Sign-On (SSO) link within Clever that let's you and your students sign into that application from Clever without having to keep track of an additional username/password.
The application in question is rostered via Clever or another integration with your SIS which is dependent on school year data from Aeries. We are waiting for the new school year's data to be published in the SIS before we can sync your data to the application in question. Once the data in the SIS is ready we will be working diligently to get your application setup as soon as we're able to. As soon as the data is available and being shared via Clever the icon for the application should appear in your Clever portal.
Any questions about new curriculum or changes in curriculum are better to be funneled through your department head or colleague in charge of the curriculum.
If you wish to ensure we have all the appropriate data for you, your students, and the applications that you need access to, please fill out this Service Request form (Request Application Access) as completely as possible. This form contains relevant fields that we need to make sure we get your applications setup as quickly as possible.